Terms & Conditions

1. Definitions

• "Keystrum" — the legal practice operating from 5 Jalan Batai, Damansara Heights, 50490 Kuala Lumpur, Malaysia.
• "Website" — the site accessible at keystrum.live and any related subdomains.
• "User" / "You" — any individual accessing the Website.
• "Services" — legal services provided by Keystrum as described on the Website.
• "Agreement" — these Terms & Conditions, together with any engagement letter or service agreement entered into separately.
• "Content" — all text, graphics, and materials on the Website.

2. Acceptance of Terms

By using this Website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. Use of the Website constitutes acceptance of these Terms. Keystrum reserves the right to amend these Terms at any time; continued use of the Website after an update constitutes acceptance of the revised Terms.

3. Website Use and Services

The Website provides information about Keystrum's legal services and allows visitors to submit enquiries. The information on this Website is provided for general informational purposes only and does not constitute legal advice. No solicitor-client relationship is formed by browsing the Website or submitting an enquiry through the contact form.

A formal solicitor-client relationship is established only upon execution of a written engagement letter signed by both parties.

4. User Responsibilities

You agree to use this Website only for lawful purposes and in a manner consistent with all applicable laws. You must not:

• Submit false, misleading, or fraudulent information through the contact form
• Attempt to gain unauthorised access to any part of the Website or its systems
• Use the Website in a manner that could damage, disable, or impair it
• Copy, reproduce, or redistribute Website Content without prior written permission
• Use the Website to transmit spam, malware, or other harmful content

5. Intellectual Property

All Content on this Website, including text, design, logos, and materials, is the intellectual property of Keystrum and is protected under Malaysian copyright law. You are granted a limited, non-exclusive, non-transferable licence to access and view the Website Content for personal, non-commercial purposes only. No other use is permitted without our express written consent.

6. Service Terms (Legal Engagements)

Where Keystrum agrees to provide legal services, the specific terms of each engagement are set out in a written engagement letter provided to the client. The following general terms apply to all service engagements:

• Scope — services are limited to the scope described in the engagement letter. Work outside that scope requires a separate agreement.
• Fees — fees are as quoted in the engagement letter, denominated in Malaysian Ringgit (RM). Disbursements are disclosed separately and billed at cost.
• Client obligations — clients must provide accurate instructions and complete information in a timely manner. Delays arising from incomplete instructions are not the responsibility of Keystrum.
• Confidentiality — all client information is subject to legal professional privilege and our confidentiality obligations under the Legal Profession Act 1976.

7. Payment Terms

Professional fees are payable as described in the relevant engagement letter. Unless otherwise agreed, invoices are payable within 14 days of issue. Payment is accepted by bank transfer in Malaysian Ringgit. Disbursements and government fees are billed separately at cost and are payable upon demand.

8. Disclaimers

The Website and its Content are provided on an "as is" basis without warranties of any kind. Keystrum does not warrant that the Website will be uninterrupted, error-free, or that information on it is current, accurate, or complete. Nothing on the Website constitutes legal advice, and no reliance should be placed on it as such without obtaining specific professional advice.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, Keystrum shall not be liable for any indirect, incidental, or consequential loss arising from use of the Website or reliance on its Content. Our liability in connection with any specific legal engagement is governed by the terms of the relevant engagement letter. Nothing in these Terms limits liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

10. Termination

Keystrum reserves the right to terminate or restrict access to the Website for any user who breaches these Terms, without notice. Termination of an individual legal engagement is governed by the applicable engagement letter. Upon termination of any engagement, provisions relating to confidentiality, intellectual property, payment, and limitation of liability survive.

11. Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from these Terms or your use of the Website shall first be subject to good-faith informal resolution. If unresolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

12. General Provisions

• Entire agreement — these Terms, together with any engagement letter, constitute the entire agreement between you and Keystrum in respect of the subject matter.
• Severability — if any provision is found invalid or unenforceable, the remaining provisions continue in full force.
• Waiver — failure to enforce any provision does not constitute a waiver of our right to enforce it in future.
• Assignment — you may not assign your rights under these Terms without our prior written consent.

13. Contact Information

For questions about these Terms, contact us at:

• Email: [email protected]
• Address: 5 Jalan Batai, Damansara Heights, 50490 Kuala Lumpur, Malaysia
• Phone: +60 3-7613 8492